Rize Exchange – Privacy Policy

Last Updated: November 2025

Rize Exchange ("Rize," "we," "us," or "our") is a specialized financial technology platform operating in India, exclusively offering trading services for cryptocurrency perpetual contract derivatives. We do not facilitate the buying, selling, or storage of actual Virtual Digital Assets (VDAs). Instead, users can speculate on price movements of cryptocurrencies through derivative contracts, with all margin and settlement in Indian Rupees (INR).

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, APIs, and applications. We comply with Indian laws including the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and Prevention of Money Laundering Act, 2002 (PMLA).

By using Rize Exchange, you consent to the collection and processing of your data as described here. If you disagree, please do not use our Services.

1. Information We Collect

We collect personal and technical information to operate securely, comply with laws, and improve your experience.

• Identity Data: Full name, date of birth, nationality, government ID (Aadhaar, PAN, etc.)
• Contact Data: Email, phone, address.
• Financial Data: Bank account info, UPI IDs, INR deposits/withdrawals.
• Technical Data: IP address, browser, device info, app logs.
• Cookies: Used for analytics, personalization, and performance monitoring.

2. How We Use Your Information

• To create and maintain your Rize Exchange account.
• To process INR deposits, withdrawals, and derivative trades.
• To verify identity (KYC/AML compliance).
• To improve our platform and user experience.
• To send notifications, service updates, and promotional messages.
• To comply with Indian laws and respond to lawful government requests.

3. Legal Bases for Processing

We process your data under legal grounds specified in the DPDP Act, 2023, including:

• Consent for marketing and communications.
• Performance of contract for trading services.
• Compliance with legal and regulatory obligations.
• Prevention of fraud, risk, and security incidents.

4. How We Share Your Information

• Service providers (KYC, payment, hosting, analytics).
• Affiliates or group companies within Rize Exchange.
• Regulators, FIU-IND, and law enforcement when required by law.
• In mergers, acquisitions, or transfers (with user notification).

5. International Data Transfers

Data may be stored or processed outside India under strict safeguards ensuring compliance with the DPDP Act, 2023.

6. Data Retention

We retain personal data as long as necessary for legal, contractual, and regulatory obligations (e.g., PMLA, tax laws). Once no longer needed, it will be deleted or anonymized securely.

7. Your Rights (Data Principal Rights)

• Access and obtain information about your data.
• Request correction or deletion of data (where allowed).
• Withdraw consent at any time.
• Nominate another individual to exercise rights after death.
• File complaints with the Data Protection Board of India.

8. Data Security

• Encryption for data in transit and at rest.
• Strict access controls and internal audits.
• Regular penetration testing and DDoS protection.
• Employee security awareness training.

9. Third-Party Websites

Our services may contain external links. We are not responsible for third-party privacy practices or content. Please review their policies before sharing data.

10. Children's Privacy

Rize Exchange is not intended for individuals under 18. We do not knowingly collect data from minors. If such data is found, it will be deleted immediately.

11. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on our website and take effect upon posting.

12. Contact Us / Grievance Redressal

Grievance Email: support@rize.exchange

Address: Fingoole Technologies Private Limited, 402, Mahant Chamber, Rd No. 34, Waghle Estate, MIDC Industrial Estate, Thane West, Maharashtra – 400604.

Disclaimer: This policy is for informational purposes only and should not be considered legal advice. The regulatory framework for cryptocurrency derivatives in India is evolving. Rize Exchange should consult qualified legal counsel to ensure compliance with Indian laws.